Ambiki FAQ

Offboarding: How to Remove All Permissions From a Teammate Within Your Organization

Last updated: 07/23/2025
How to Remove All Permissions From a Teammate Within Your Organization When a therapist leaves an organization, you can remove all of their permission...

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Teletherapy Session Recording

Last updated: 07/22/2025
Teletherapy Session Recording Teletherapy Session Recording allows therapists to capture a video of their Teletherapy session for documentation. Record...

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How Do I Test My Equipment Prior to a Teletherapy Session?

Last updated: 07/22/2025
How do I test my equipment prior to a teletherapy session? • Test & update your browser: https://www.whatismybrowser.com/ • Test your webcam, micro...

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Why Can't I Hear My Client During a Teletherapy Session?

Last updated: 07/22/2025
Why can't I hear my client during a Teletherapy session? This issue is often caused by microphone input settings or a muted microphone. Here are sever...

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Teletherapy Screen Share

Last updated: 07/22/2025
Teletherapy Screen Share Screen share in a teletherapy session is the ability to share a file, video, tab, window, or document on your computer during...

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Teletherapy Notes

Last updated: 07/22/2025
Teletherapy session Notes Therapists can take Notes during Teletherapy sessions with options to save the note for individual patients or all patients...

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Teletherapy Chat

Last updated: 07/22/2025
What is Teletherapy Chat? Communicating on Ambiki’s teletherapy platform has never been easier! With our Chat feature, users will be able to communicat...

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Teletherapy Visual Timer

Last updated: 07/22/2025
Teletherapy Visual Timer The Visual timer is located at the top of the screen in Teletherapy sessions. It displays a countdown for the session dura...

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Teletherapy Front Desk

Last updated: 07/22/2025
How to use the Teletherapy front desk What is the Teletherapy Front Desk The Teletherapy Front Desk is a place for you to view what teletherapy eve...

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Picture-In-Picture (PiP) Screen Sharing

Last updated: 07/22/2025
What’s special about Picture-in-picture screen sharing? Picture-in-picture screen sharing that lets you continue seeing your patient while navigating...

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Teletherapy Whiteboard

Last updated: 07/22/2025
Teletherapy Whiteboard How do I use the Whiteboard in Teletherapy? The Whiteboard allows you and your patient to draw, write, and interact together du...

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How Does a Patient Join a Teletherapy Session?

Last updated: 07/22/2025
How does a patient join a teletherapy session? Click on the therapy event session link from the email event reminder or enter the session link that t...

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Teletherapy Click Beacon™

Last updated: 07/22/2025
Teletherapy Click Beacon™ What is a click beacon? The click beacon is a safe and secure way to make resource and screen sharing more interactive. ...

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Patient/parent/legal Guardian Guide to Getting the Most Out of Your Teletherapy Session

Last updated: 07/22/2025
Patient/parent/legal guardian guide to getting the most out of your Teletherapy session 1. How can we make sure our internet works well for the sessio...

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How to Configure Your SMS Appointment Reminder Settings

Last updated: 07/17/2025
How to configure Your SMS Appointment Reminder Settings Reminder settings with SMS: While waiting for the campaign to be finalized you are able...

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To Start Your Teletherapy Sessions & Send a Teletherapy Session Link to a Patient/parent/legal Guardian

Last updated: 07/17/2025
To start your Teletherapy sessions & send a teletherapy session link to a patient/parent/legal guardian Ensure that you are logged into Ambiki, have a ...

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Ambiki System Requirements and Security Basics

Last updated: 07/17/2025
Ambiki System Requirements and Security Basics **Most modern devices from 2020 onward, on a 25/10 Mbps connection, work great. Desktops & Laptops ...

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My Video (or My Patient's Video) is Blurry / Buffers / Cuts Out - What Should I Do?

Last updated: 06/26/2025
If the video is blurry, buffers, or cuts out during a session, it is possible you or your patient have a slow connection. • During your session time try...

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Schedule a Single or Recurring Event

Last updated: 06/20/2025
How to Schedule a single or recurring event To schedule an event, ensure you are signed in to Ambiki and on the main dashboard: • On the left navi...

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Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki?

Last updated: 06/16/2025
Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki? • If you are using a Mac, receiving this message is likely due to us...

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How to Resubmit a Rejected Billing Claim

Last updated: 06/12/2025
How to resubmit a rejected billing claim 1. If a claim has been rejected, you can find the reason for rejection by clicking the link next to the re...

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How to Edit a Claim File In Error

Last updated: 06/12/2025
How to edit a claim file in error Sometimes a claim file does not have all the information it needs to be sent out successfully. This may result in...

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How Do I Use the Chat to Block Participants, and Make Corrections In Teletherapy

Last updated: 05/30/2025
The chat function can be used for both individual and group teletherapy. In a group teletherapy session, the chat will be visible to all participants. P...

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How Do I Use the Interactive Whiteboard In Teletherapy?

Last updated: 05/30/2025
How do I use the interactive Whiteboard in Teletherapy? The therapist opens the whiteboard at the bottom right side of their screen. The Whiteboard is ...

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What is the Emergency Brake and How Do I Use It In Ambiki Teletherapy?

Last updated: 05/30/2025
Ambiki's Emergency Brake was created to give therapists complete control over their sessions, and an easy way to regain control if things go array. Wh...

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