Ambiki FAQ

To to Start Your Teletherapy Sessions & Send a Teletherapy Session Link to a Patient/parent/legal Guardian

Last updated: 07/06/2025
To to start your Teletherapy sessions & send a teletherapy session link to a patient/parent/legal guardian Ensure that you are logged into Ambiki, have...

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How Do I Test My Equipment Prior to a Teletherapy Session?

Last updated: 06/27/2025
How do I test my equipment prior to a teletherapy session? • Test & update your browser: https://www.whatismybrowser.com/ • Test your webcam, micro...

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My Video (or My Patient's Video) is Blurry / Buffers / Cuts Out - What Should I Do?

Last updated: 06/26/2025
If the video is blurry, buffers, or cuts out during a session, it is possible you or your patient have a slow connection. • During your session time try...

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Schedule a Single or Recurring Event

Last updated: 06/20/2025
How to Schedule a single or recurring event To schedule an event, ensure you are signed in to Ambiki and on the main dashboard: • On the left navi...

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Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki?

Last updated: 06/16/2025
Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki? • If you are using a Mac, receiving this message is likely due to us...

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How to Resubmit a Rejected Billing Claim

Last updated: 06/12/2025
How to resubmit a rejected billing claim 1. If a claim has been rejected, you can find the reason for rejection by clicking the link next to the re...

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How to Edit a Claim File In Error

Last updated: 06/12/2025
How to edit a claim file in error Sometimes a claim file does not have all the information it needs to be sent out successfully. This may result in...

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Offboarding: How to Remove All Permissions From a Teammate Within Your Organization

Last updated: 06/03/2025
How to Remove All Permissions From a Teammate Within Your Organization When a therapist leaves an organization, you can remove all of their permission...

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How Do I Use the Chat to Block Participants, and Make Corrections In Teletherapy

Last updated: 05/30/2025
The chat function can be used for both individual and group teletherapy. In a group teletherapy session, the chat will be visible to all participants. P...

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How Do I Use the Click Beacon In Teletherapy?

Last updated: 05/30/2025
What is a click beacon? The click beacon is a safe and secure way to make resource and screen sharing more interactive. • Therapists can use the Clic...

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How Do I Use the Interactive Whiteboard In Teletherapy?

Last updated: 05/30/2025
How do I use the interactive Whiteboard in Teletherapy? The therapist opens the whiteboard at the bottom right side of their screen. The Whiteboard is ...

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What is the Emergency Brake and How Do I Use It In Ambiki Teletherapy?

Last updated: 05/30/2025
Ambiki's Emergency Brake was created to give therapists complete control over their sessions, and an easy way to regain control if things go array. Wh...

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How Do I Set Up And Use My Personal Teletherapy Room URL?

Last updated: 05/30/2025
You can create a personalized URL for your Ambiki Teletherapy Room. Your patients can use this URL to safely and securely join your teletherapy sessions...

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How Do I Add Subscriptions to My Organization?

Last updated: 05/29/2025
How do I add Subscriptions to my Organization? *Important note: Seat assignments are not automatic. If you are the only user in your practice, please ...

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How to Log a Facility Invoice For a Treatment Done In a Facility? (Non-Standard Service Entry)

Last updated: 05/29/2025
This FAQ goes over how to log a service entry at a location (like a school, daycare, headstart, etc.) that is billed directly to the facility (as compar...

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Create and Reinstate a Discharge

Last updated: 05/20/2025
How to create a Discharge? To create a discharge, ensure you are signed in to Ambiki and on the main dashboard: 1. On the left navigation, click on ...

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How to Accept a Teammate Invitation to An Organization

Last updated: 05/16/2025
How to accept a Teammate invitation to an organization To accept an invitation to an organization: • You will receive an email, at your work email ...

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How to Switch Organizations

Last updated: 05/16/2025
How to switch organizations To switch organizations, ensure you are signed in to Ambiki and on the main dashboard: • Click on the ‘Organization...

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How to Configure Your SMS Appointment Reminder Settings

Last updated: 04/29/2025
How to configure Your SMS Appointment Reminder Settings Reminder settings with SMS: While waiting for the campaign to be finalized you are able...

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How to Receive Schedule Event Emails As a Parent or Guardian

Last updated: 04/25/2025
How to Receive Schedule Event Emails as a Parent or Guardian Scheduled event/session email notifications are sent to the patient/parent/legal guardian...

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How to Set Up My Organization For SMS Reminders

Last updated: 04/25/2025
How to set up my organization for SMS reminders First navigate to SMS Settings by going to Organization Menu -> Edit Organization > SMS Setti...

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How Do I Add SMS Reminders to My Subscription

Last updated: 04/25/2025
How do I add SMS Reminders to my subscription Adding SMS reminders to your subscription has an initial set up fee of $250. There is also a monthl...

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How to Submit a Pending Claim File

Last updated: 04/24/2025
How to submit a pending claim file You can submit a pending claim file in two ways: 1. Directly from a treatment report. 2. From the 837 Profes...

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How Intake Documents Auto-Fill Patient Profiles

Last updated: 04/23/2025
How Intake Documents Auto-Fill Patient Profiles Ambiki streamlines patient profile creation by allowing intake documents—submitted by patients or the...

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How to Bill a Private Pay Source On Ambiki

Last updated: 03/31/2025
To bill a credit card as a private pay source on Ambiki, first you will need to make sure you have your Stripe settings set up in Ambiki. Click here to ...

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