Why Can't I Hear My Client During a Teletherapy Session?

Last updated: July 22, 2025
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Why can't I hear my client during a Teletherapy session?

 This issue is often caused by microphone input settings or a muted microphone. Here are several things you or your client can check: 

  1. Microphone Input Settings:

    • Sometimes a different microphone (e.g., a headset or external webcam) may have been plugged into the device previously, and the system may still be using that as the default input.

    • To resolve this:

      • On Windows:

        • Go to Settings > System > Sound.

        • Under the Input section, make sure the correct microphone is selected from the dropdown menu.


      • On Mac:

        • Go to System Settings > Sound > Input tab.

        • Select the appropriate microphone from the list.


      • On Linux (Ubuntu or similar distributions):

        • Open Settings > Sound.

        • Under the Input tab, select the correct device from the list.

        • Adjust the input volume and check for visual feedback (like input level bars) to confirm it's working.


  2. Muted Microphone:

    • Check whether the microphone is muted:

      • Many headsets have a mute switch on the cord or the headset itself.

      • Also verify that the Teletherapy platform (e.g., browser-based session or app) has permission to access the microphone and that it's not muted within the session interface.


  3. Restart the Device:

    • If adjusting settings doesn’t help, restarting the device can often reset audio configurations and resolve input issues.

If none of these steps work, consider trying a different device.