Ambiki Release Note: Prevent Duplicate Copayment Invoices In Split Billing Workflows
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Samuel Okoth about 19 hours ago
Date: 02/10/2026
Summary by Persona (Grouped by Role)
👩⚕️ Clinicians / Therapists
- No direct workflow change, but copayment invoicing will be more reliable when copays are collected from the schedule and insurance billing happens later.
🧑💼 Admins
- Duplicate copayment invoice creation has been prevented in certain split billing scenarios involving multiple payment methods.
💳 Billers / Guardians
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Billers: Fewer duplicate copayment invoices going forward. If duplicates already exist, review and delete the extras.
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Guardians/Patients: No direct change, but this reduces the chance of confusing duplicate copay invoices.
🛠️ Fix - Prevent duplicate copayment invoices when copay is collected before insurance billing
👥 Audience: Admins, Billing Staff
❗ Issue: When a copayment was collected from the schedule and the insurance was billed on a following day, Ambiki was potentially generating a duplicate copayment invoice for the same date of service if that patient had multiple patient or legal guardian payment methods.
✅ Action Steps: No action needed going forward. For any previously affected patients, please review and delete the duplicate copayment invoices.
Thank you for choosing Ambiki.
❗ Issue: When a copayment was collected from the schedule and the insurance was billed on a following day, Ambiki was potentially generating a duplicate copayment invoice for the same date of service if that patient had multiple patient or legal guardian payment methods.
✅ Action Steps: No action needed going forward. For any previously affected patients, please review and delete the duplicate copayment invoices.
Thank you for choosing Ambiki.