Ambiki Release Note: Insurance Company Edits, Scheduling Safeguards, Patient Status Clarity & Teletherapy V2 Guide
Stay up to date on new features and improvements to Ambiki - Ambiki release notes is where the Ambitious Idea Labs team publicly communicates new functionality added to Ambiki so that our users can stay on top of everything that is new.
Samuel Okoth about 13 hours ago
Date: 10/07/2025
Summary by Persona (Grouped by Role)
👩⚕️ Clinicians / Therapists
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Custom facilities in School Plans: You can now select or type custom facilities when creating a school plan.
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Scheduling safeguards: Past-event creation is blocked when your org enforces past-event locks.
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Patient status clarity: “Reinstated” now appears on reinstated patient profiles.
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Teletherapy v2 Guide: New help guide with terminology, workflows, and best practices.
🧑💼 Admins
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Insurance Companies editing: You can delete service rates and pay rates without errors.
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Invoice accuracy: Fully paid, written-off invoices no longer appear under “Remaining balance.”
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Patient status clarity: Reinstated badge shows on profile.
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Teletherapy v2 Guide: Available in Help Center for orgs on—or switching to—Teletherapy v2.
💳 Billers / Guardians
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Cleaner invoice searches: Remaining-balance filters exclude fully paid write-offs.
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Patient status clarity helps reduce confusion when reviewing records.
🛠️ Fix: Delete Service & Pay Rates in Insurance Companies
👥 Audience: Admins
❗ Issue: Fixed error preventing user initiated deletion of service rates and pay rates when editing Insurance Companies
✅ Action Steps: None
❗ Issue: Fixed error preventing user initiated deletion of service rates and pay rates when editing Insurance Companies
✅ Action Steps: None
🛠️ Fix: Custom Facilities Available in School Plan Creation
👥 Audience: Therapists
❗ Issue: Custom facilities were not available to choose when creating a school plan. They will now be available
✅ Action Steps: Create a new school plan and either choose custom facility from the drop down or type in the name.
❗ Issue: Custom facilities were not available to choose when creating a school plan. They will now be available
✅ Action Steps: Create a new school plan and either choose custom facility from the drop down or type in the name.
🛠️ Fix: Past-Event Creation Blocked per Org Settings
👥 Audience: Schedule users
❗ Issue: It's no longer possible for a therapist to create events in the past based on the past event edit window settings for the organization.
❗ Issue: It's no longer possible for a therapist to create events in the past based on the past event edit window settings for the organization.
🛠️ Polish: “Reinstated” Badge on Patient Profile
👥 Audience: All
❗ Issue: Patients will now show reinstated next to their name on the patient profile if they have been reinstated.
✅ Action Steps: None
❗ Issue: Patients will now show reinstated next to their name on the patient profile if they have been reinstated.
✅ Action Steps: None
🛠️ Fix: Remaining-Balance Search Excludes Fully Paid Write-Offs
👥 Audience: Admins
❗ Issue: Some invoices that had been written off and paid in full still showed in the patient invoice search by filter "Remaining balance".
✅ Action Steps: No action needed - the remaining balance search will no longer show these invoices.
❗ Issue: Some invoices that had been written off and paid in full still showed in the patient invoice search by filter "Remaining balance".
✅ Action Steps: No action needed - the remaining balance search will no longer show these invoices.
🚀 New Feature - New Teletherapy Guide for Teletherapy v2
👥 Audience: All organizations & all organizations using Teletherapy v2
🛠️ Steps to Access: Navigate to Help center → Teletherapy Guide
Note: New users/organizations as of 8/7/2025 & users/organizations that have chosen to switch to Teletherapy v2 will see the new Teletherapy Guide. All other users/organizations will see the Teletherapy Guide v1.
📢 What's new?: New comprehensive guide explaining Ambiki's new Teletherapy. The guide covers Teletherapy terminology, features, case scenarios, a day in the life of a therapist, patient joining a session & best practice for a successful Teletherapy session. If you want to try the new teletherapy platform, reach out to our support team and they can enable it for you.
Thank you for choosing Ambiki.
🛠️ Steps to Access: Navigate to Help center → Teletherapy Guide
Note: New users/organizations as of 8/7/2025 & users/organizations that have chosen to switch to Teletherapy v2 will see the new Teletherapy Guide. All other users/organizations will see the Teletherapy Guide v1.
📢 What's new?: New comprehensive guide explaining Ambiki's new Teletherapy. The guide covers Teletherapy terminology, features, case scenarios, a day in the life of a therapist, patient joining a session & best practice for a successful Teletherapy session. If you want to try the new teletherapy platform, reach out to our support team and they can enable it for you.
Thank you for choosing Ambiki.