How Do Parents or Guardians Receive Scheduled Event Notifications and Teletherapy Session Links?
Published: March 16, 2026
Last updated: March 16, 2026
How Do Parents or Guardians Receive Scheduled Event Notifications and Teletherapy Session Links?
Overview
This article explains how parents or legal guardians receive scheduled event notifications in Ambiki for both in-person events and teletherapy sessions. It also explains how teletherapy session links are delivered and how to ensure parents or guardians receive these notifications.
This article explains how parents or legal guardians receive scheduled event notifications in Ambiki for both in-person events and teletherapy sessions. It also explains how teletherapy session links are delivered and how to ensure parents or guardians receive these notifications.
At a glance
When a scheduled event is created in Ambiki, an email notification is automatically sent to the patient, parent, or legal guardian listed on the patient profile. If an event is rescheduled or changed, an updated notification email is automatically sent. For teletherapy sessions, the email includes the teletherapy session link used to join the event.
How scheduled event notifications work
- Email notifications are automatically sent for both in-person and teletherapy scheduled events
- When a single event is created, the notification email is sent immediately
- When an event is rescheduled or changed, an updated notification email is automatically sent
- When a recurring event series is created, the notification email is sent once when the series is created
- Teletherapy scheduled event emails include the teletherapy session link used to join the session
- On the day of the teletherapy session, therapists can send a reminder with the teletherapy session link from the Schedule calendar or the Teletherapy Front Desk
- If the SMS appointment reminder add-on is enabled, reminders may also be sent via text message (SMS)
- The Communication log records when scheduled event notifications are sent
- If your organization enables Disable event reminder emails in Organization → EMR settings, event reminder emails and rescheduled event emails will not be sent to patients
What information is required for parents or guardians to receive notifications?
- For a parent or guardian to receive scheduled event notifications, their email address must be added in two places in the patient profile:
- The Legal guardians section
- The Emails section
Adding the email in both locations ensures Ambiki associates the guardian with the patient and sends notifications correctly.
How do I add a parent or guardian email to receive notifications?
Step 1: Open Patients
From the left navigation menu, click Patients.
From the left navigation menu, click Patients.
Step 2: Select the patient
Click the name of the patient whose parent or guardian should receive scheduled event notifications.
Click the name of the patient whose parent or guardian should receive scheduled event notifications.
Step 3: Open the patient edit page
Click Actions, then select Edit.
Click Actions, then select Edit.
Step 4: Open Contact info
On the patient profile edit page, click Contact info.
Step 5: Add the legal guardian email and add the email address to the Emails section
In the Legal guardians section, click Add legal guardian and enter the guardian’s email address.
Step 6: Save the patient profile
Click Save patient to save your changes.
Once the email address is saved in both sections, the parent or guardian will receive scheduled event notifications.
Q&A
Q: Do parents receive notifications for both in-person and teletherapy events?
A: Yes. When a scheduled event is created, an email notification is automatically sent for both in-person events and teletherapy sessions. If the event is later rescheduled or changed, an updated notification email is also sent automatically.
Q: How does a patient join a teletherapy session?
A: The parent or guardian receives an email containing the teletherapy session link. Clicking the link allows the patient to join the teletherapy session. Therapists can also send the session link again as a reminder on the day of the event.
Q: Why might parents not receive scheduled event notification emails?
A: Your organization may have the Disable event reminder emails setting enabled in Organization → EMR settings, which prevents reminder emails and rescheduled event emails from being sent to patients.
Q: Can parents receive reminders by text message?
A: Yes. If your organization has the SMS appointment reminder add-on, reminders may also be sent via SMS.
Kim Luster