How Do I View and Use the Patient Communication Feature?
Published: March 05, 2026
Last updated: March 05, 2026
How do I view and use the Patient Communication Feature?
Overview
This article explains how the Patient Communication feature works in Ambiki. The Communication section allows therapists and organizations to view patient messages and maintain a record of communication with patients and their families. Communication can be logged manually by staff or automatically recorded by the system when appointment reminders are sent. All communication history is stored within the patient profile.
This article explains how the Patient Communication feature works in Ambiki. The Communication section allows therapists and organizations to view patient messages and maintain a record of communication with patients and their families. Communication can be logged manually by staff or automatically recorded by the system when appointment reminders are sent. All communication history is stored within the patient profile.
Where is the Patient Communication feature located?
The Patient Communication feature is located in the patient profile.
To access it:
- Open the patient profile.
- Select Communication from the left navigation.
What can I do with the Patient Communication feature?
- The Communication section allows you to track and manage communication with a patient in one place. You can:
- View and reply to patient messages
- Manually log communication such as phone calls, emails, or in-person conversations
- Document important updates such as scheduling changes, availability updates, or contact attempts
- Review automatically logged appointment reminders sent through the system
- Maintain a centralized history of communication with the patient
Understanding the Communication sections
Patient messages
The Patient messages section displays messages exchanged between the patient and the organization within Ambiki. From here you can view incoming messages and respond to the patient.
Communication log
The Communication log keeps a record of interactions related to the patient. This section contains both manually logged communication and system-generated records.
Manually logged
The Manually logged area allows therapists or staff to record communication with a patient or their family.
- Examples include:
- Phone calls
- Emails
- In-person conversations
- Contact attempts
- Notes about scheduling or availability changes
- Home exercise plan discussions
Logging communication manually helps maintain a complete record of patient interactions.
Automatically logged event reminders
The Automatically logged event reminders section records appointment reminder messages that are automatically sent to the patient by the system.
- These entries include:
- The date and time the reminder was sent
- The delivery result (for example, delivered email)
- Message details
These reminders are generated automatically and cannot be edited.
Q&A
Q: Can I edit or delete automatically logged reminders?
A: No. Automatically logged reminders are generated by the system and cannot be edited or removed.
A: No. Automatically logged reminders are generated by the system and cannot be edited or removed.
Q: Can I add my own communication notes?
A: Yes. Use Add a communication log in the Communication log section to manually record interactions with a patient or their family.
A: Yes. Use Add a communication log in the Communication log section to manually record interactions with a patient or their family.
Q: Why should I log communication with patients?
A: Logging communication helps maintain a complete history of patient interactions so that therapists and staff can easily review previous conversations, updates, and contact attempts.
Q: How do I turn off the automatic email messages that get sent to parents in my organization?
A: If you would like to disable this for your organization, go to Organization menu > Edit organization > EMR settings > Scroll down to the Schedule section, and check the box next to disable event reminder emails.
Kim Luster